Virtual sales support

Small businesses sales outsourcing services

The value of outsourced sales support

No business survives without sales. And whilst it may be your job to go out and meet potential clients, there’s a lot of admin and organisation that sits behind bringing new people to your door.

There simply won’t be enough hours in the day for you to update databases, send emails and information out to people, organise your diary and do all the work, so why not outsource the support side of things to someone else?

Outsourcing vs. employing

Small businesses often choose to hire someone to manage sales support and admin, but taking on an employee is an expensive business. You have to pay the initial recruitment costs, and then you have all the monthly overheads that a permanent member of staff brings – salary, national insurance and pension contributions, computer hardware, desks and chairs, holiday cover and more.

Outsourcing is an affordable, flexible and reliable way of ensuring that your key sales tasks get done. Let’s look at why our small business owners choose to work this way:

• Reliable lead generation – working with you to develop a story and a script, outsourced support can handle telesales projects for you, focusing on particular sectors, geographical areas or decision makers. Appointments can be made directly through the support team, without you having to get involved.

• Meeting follow-up – sales experts say that the follow-up is the most important part of the sales process. Leave it too long, and your prospect will have moved on, or decided you’re not interested in taking things further with them. For busy small business owners, it’s easy to let the follow-up slide, missing out on potentially valuable business. Outsource it to an expert, however, and your business will look slick, organised and focused, and you’ll have a greater chance of sales success.

• Customer service – customers have high expectations, which you’ll need to meet, so outsourcing this task to someone who understands what good customer service looks like and knows how to make you look good could give you a head start. A virtual sales support assistant can act as a knowledgeable member of your team, rather than just an “order taker” to ensure you capture all your orders, bookings and enquiries.

When you need to concentrate on making the sale, you want a smooth, organised process sitting behind you that supports your work and makes your customers feel good. Outsourcing sales support can put you in an even more competitive position and allows you to concentrate on the work you really want to do.

Contact us today to see how we can help your business.